Crazeplay Casino Privacy Policy
This Privacy Policy explains how Crazeplay collects, uses, stores, and shares personal information when you create an account, play at our online casino, or use our site from Canada. We take privacy seriously and describe below the types of data we collect, how we protect it, and the choices available to you. If you have questions or want to exercise a privacy right, contact us at [email protected].
Types of data we collect
We collect information needed to operate your account, process transactions, and keep games and payments secure. This includes personal data, technical data, and transactional records.
Personal data
Personal data may include your name, date of birth, residential address, email address, phone number, government ID numbers or documents provided for identity verification, and payment details needed to process deposits and withdrawals. We collect this information when you register, verify your identity, or contact support.
Technical data
Technical data includes your IP address, device type, browser and operating system, cookie identifiers, and session information. We use this to manage site functionality, detect fraud, and improve performance on desktop and mobile devices.
Transactional data
Transactional data covers your game activity, bet history, deposits and withdrawals, bonus activity, and loyalty records. We retain transaction logs to resolve disputes, comply with anti-money-laundering checks, and maintain accurate account balances.
How we use your information
We use collected data to: create and verify your account; process deposits and withdrawals; provide customer support; detect and prevent fraud; comply with legal obligations; and monitor play for responsible gambling. We may also use aggregated or anonymized data to analyse site usage and improve services.
Data protection practices
We protect personal information through a combination of administrative, technical, and physical measures. These include access controls, secure servers, encryption in transit, and regular security reviews. Access to your personal data is limited to employees and service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies, web beacons, and similar technologies to remember preferences, maintain sessions, and personalise the site. Third-party analytics and advertising partners may also place cookies. You can manage cookie preferences through your browser settings or our cookie banner where available. Disabling certain cookies may affect site functionality.
Information sharing and third parties
We may share personal data with service providers who process payments, run games, provide identity verification, perform fraud prevention, or handle email and analytics on our behalf. We require these parties to protect your data and only use it for the services they provide. We may also disclose information to comply with legal processes or to protect our rights and the safety of others.
User rights
Depending on applicable law, you may have the right to access, correct, or delete personal information, withdraw consent where processing is based on consent, or lodge a complaint with a supervisory authority. To exercise these rights, contact [email protected]. We will respond to requests in line with local legal requirements.
Access, correction, and deletion
You can view and update certain account details by logging into your account. For document updates or deletion requests, contact [email protected]. We may retain certain records as required by law or for legitimate business purposes, such as fraud prevention and financial record keeping.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site with an updated effective date. Continued use of the site after changes indicates acceptance of the revised policy.