Contact Us
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Contact us for help with deposits, withdrawals, verification or game access and we’ll respond promptly. You can reach the team via live chat, email or phone, and we’ll guide you through the process in clear Canadian English. Live chat is available 24/7; email replies are typically within one business day. Check the FAQ for quick answers to common questions.
| Department | Contact |
|---|---|
| Customer support | Live chat and email: [email protected] |
| General enquiries | Email: [email protected] |
| Affiliate enquiries | Email: [email protected] |
| Phone | Call: +1 416 582 4397 |
| Working hours | Live chat 24/7, email Mon-Fri, 09:00-18:00 ET |
| Payments | Email: [email protected] |
| Privacy & security | Email: [email protected] |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or to submit documents. Please email [email protected] with a clear subject line and include up-to-date contact details and your account ID to avoid delays. We aim to reply promptly and may request further information to resolve your inquiry.
Send us a message
Response Time
Our support team aims to respond quickly. Most inquiries receive a reply within one business day, and live chat usually answers within minutes. Complex cases, such as KYC or payment investigations, can take longer while we verify details and coordinate with partners. If your issue needs more time we’ll keep you updated on progress and expected timelines.
Feedback
We’d love to hear your feedback, suggestions, or ideas for improving our site. Send us a quick note and our team will review it carefully to identify ways to improve features, promos, and the overall user experience. Your input helps shape updates and fixes, so please take a moment to share anything that would make your time here better.