General Terms and Conditions

These Terms and Conditions describe the rules that apply when you use Crazeplay. They explain the relationship between us and our users, including account responsibilities, eligibility, promotions, payments and how disputes are handled. By accessing or using our platform you agree to comply with these terms and any additional conditions that apply to specific features or promotions.

Account responsibilities

Users are responsible for keeping their account details accurate and secure. You must provide truthful personal information and update it when required. Do not share your login credentials and notify us immediately if you suspect unauthorised access. We may require identity verification before processing withdrawals or where required for security checks.

We allow one account per person. Accounts may be limited, suspended or closed if we suspect fraud, bonus abuse, chargebacks, collusion, use of multiple accounts or other breaches of these terms. We reserve the right to place deposit or withdrawal limits and to request documents to confirm identity, address or payment method.

Eligibility requirements

To register you must meet local legal age and eligibility requirements. The minimum age is 18 unless a higher age applies in your province or territory. Certain jurisdictions and residents may be restricted from using the platform; acceptance is subject to our internal country and risk checks. We may refuse registration or close accounts where eligibility cannot be confirmed.

Acceptable platform use

Use the platform only for lawful, personal gambling activity. Prohibited conduct includes attempting to manipulate games, using automated software or bots, money laundering, facilitating fraud, and interfering with site operations. You must not attempt to access or modify restricted areas of the platform or reverse engineer our systems. Violations may result in immediate suspension and forfeiture of funds.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which you must accept when claiming an offer. Common rules include eligibility limits, wagering requirements, game contribution weightings, maximum bet caps while bonus funds are active and expiry periods. Bonus funds may be voided and accounts adjusted if we reasonably suspect abuse or exploitation of a promotion.

Deposits and withdrawals

Available payment methods are listed in your cashier and may vary by region. Minimum deposit amounts commonly start from CA$20. Withdrawals are typically processed by our payments team once verification is complete and may take additional time to reach your chosen method depending on banking partners. We do not charge internal withdrawal fees; third-party fees may apply. We may place temporary holds on withdrawals to complete required checks.

Dispute resolution

If you have a complaint, contact our support team so we can investigate. We will review evidence and respond within a reasonable time. If we cannot reach agreement, you may seek independent dispute resolution as permitted by applicable law. Decisions will be made in accordance with these terms and the records maintained by us.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and may be notified to you. Continued use of the platform after a change constitutes acceptance of the updated terms. If you do not accept a change, you should stop using the service and contact support for account closure options.