Responsible Gambling Policy

We take responsible gambling seriously at Crazeplay. Our priority is player safety and controlled play. This page explains the tools we provide, how to spot problem gambling, and where to get support. If you ever feel your play is getting out of control, we encourage you to use our on-site controls and contact professional services in Canada for help.

Player protection principles

We aim to provide a safe, fair environment where players can set limits and stay in control. We respect your choices and will act quickly if there are concerns about account activity, unusual behaviour, or signs of problem gambling. Our staff are trained to respond to requests for restrictions and to offer information about safer play.

Activity-control tools

Account limits

You can set deposit limits on daily, weekly, or monthly bases to manage how much you put into your account. Limits are configurable from your profile and can be lowered immediately. Requests to raise limits may require a waiting period for your protection.

Session and time controls

Use session reminders and time-outs to limit play. Options include short breaks and longer account freezes. These tools help you step away and reassess before returning.

Deposit and loss limits

Deposit limits let you control how much money enters your account over set periods. Loss limits help you cap net losses to a level you’re comfortable with. Both controls are available in the responsible gambling section of your account and can be changed at any time within the stated processing rules.

Time limits and temporary breaks

If you need a break, activate a time-out or an account freeze. Options range from short breaks to longer self-imposed pauses. During a time-out you cannot place wagers or withdraw funds until the period ends or support staff confirms the change.

Self-exclusion

Self-exclusion is a longer-term option for players who want to stop access to their account for an extended period. You can choose self-exclusion durations that suit you. When self-excluded, access to our services is blocked and requests to remove exclusions are subject to review and cooling-off periods.

Signs of problematic behaviour

Warning signs include chasing losses, playing longer than intended, borrowing to fund play, neglecting responsibilities, and hiding activity. If you notice these signs in yourself or someone close to you, consider using account controls and seeking support.

Tips for maintaining control

Set realistic deposit and session limits, avoid gambling when upset or under the influence, stick to a budget, and take regular breaks. Keep a record of time and money spent and only gamble with funds you can afford to lose.

Professional help and support organisations

If you need further assistance, contact your provincial problem gambling helpline or local health services for confidential support. In emergencies or if you feel at immediate risk, call emergency services. For ongoing help, consider counselling, support groups, and national or provincial resources that specialise in gambling-related support.